This Shipping Policy outlines the terms and conditions regarding the shipment of your orders from bottlebay.shop.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer a single shipping option:

  • Standard Shipping:
    • Estimated Delivery Time: 3 to 5 business days after the order has been processed.
    • Cost: Calculated at checkout based on your delivery address.

Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or public holidays.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. The tracking number will be active within 24 hours.

You can also track the status of your order directly on our website using the tracking number provided:

4. Shipping Restrictions

We currently ship to addresses within the United Kingdom. We do not ship to P.O. Boxes or military APO/FPO addresses.

5. Lost or Damaged Packages

If you receive a damaged product, please contact us immediately at support@bottlebay.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to find a satisfactory solution.

If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact us at support@bottlebay.shop with your name and order number, and we will investigate for you.

6. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

  • Email: support@bottlebay.shop
  • Phone: +447523078705
  • Address: 10 Auster Cl, Fallowfield, Manchester M14 7EE, UK

You can also visit our contact page at: https://bottlebay.shop/contact-us/